TERMS AND CONDITIONS FOR HIRERS

Please read these Terms and Conditions and other relevant information carefully. All bookings will be subject to these Terms and Conditions.

In these Terms and Conditions 'you' and 'your' means all members of the party staying at Pigeonsford Farm during the letting period. 'We', 'us' and 'our' means Michele and Rhodri Kinch, Pigeonsford Farm, Llangrannog, Llandysul Ceredigion SA44 6AF. Unless the context requires otherwise, words in the singular shall include the plural and vice versa.

Hirer

All bookings are subject to availability and only become firm when the deposit is paid. The person making the booking (Party Leader) must be at least 18 years of age and have the legal capability and authority to enter into a contract at the time of booking. By making a booking the Party Leader confirms that they have authority to book on behalf of the party and that all other party members agree that the booking is subject to these Terms and Conditions.

Bookings cannot be accepted from parties of young people less than 18 years of age.

Your obligations

You agree to the following:

1. That you are choosing to book accommodation at a time where you may be exposed to the COVID-19 virus and you acknowledge that you must comply with all advice and guidance issued by relevant governments and health authorities. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks. We both agree that you are making your booking in full knowledge that such measures are likely to be a part of your activity and do not amount to significant changes to your booking.
2. To understand and accept that you are staying at Pigeonsford Farm at your own risk and should you fall ill your welfare remains your own responsibility.
3. We shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described in a. and b. above, or if you are unable to make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance.
4. To pay before departure for any breakages, losses or damage caused by you to the property or its facilities.
5. To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of your holiday. You will be responsible for any additional cleaning costs.
6. To inform us of any problems with the facilities or services as soon as they become apparent.
7. To permit us reasonable access to the property to carry out urgent maintenance.
8. Not to sublet or share the property except with the persons included at the booking or subsequently included by agreement. The maximum number of persons allowed at the property is clearly stated and must not be exceeded. We reserve the right to terminate hire without notice and without refund where this condition is breached.
9. Not to do or omit to do something which may be or become a nuisance to neighbouring holiday accommodation or properties.
10. Not to smoke in the property.

The person making the booking is responsible for ensuring that members of their party adhere to all their obligations and observe the letting conditions at all times.

Our obligations

We will take the necessary steps to maintain, clean and sanitise the property to a high standard in advance of your visit. We ask you to keep the property clean and well ventilated during your stay.

We will make every reasonable effort to indicate possible physical safety hazards upon your arrival. It is however your responsibility (particularly parents and anyone with physical restrictions) to inspect the property and grounds immediately upon arrival and note any possible hazards.

You must upon arrival, check the layout of the property so that you have a planned route to exit the property as easily as possible in the event of an emergency. In addition the property is located in the countryside, which has its own hazards, such as barbed wire fencing and animals.

Electric Vehicle Charging

Pigeonsford Farm has 2 dedicated charge points (DCP) located in the yard/car parking area. These are supplied by Voltshare who provide an app to manage the service and enable you to make payment. Instructions are provided at the DCP and on our TouchStay App.

The DCPs are exclusively for the use of our guests.

It is the user’s responsibility to supply a suitable charging cable.

The cost at the time of use is shown on the Voltshare App and is subject to VAT at 20%.

The DCPs are subject to fair usage, so please vacate the parking spot adjacent to the charger if it is required by another guest.

You must not:

(a) use a DCP if you are not authorised to do so;

(b) use any splitting cables or modify the DCP in any way;

(c) smoke in the vicinity of the DCP.

We do not guarantee the availability of a DCP, and its lack of availability shall not constitute a breach of our terms.

Use of the DCP is at the EV owner’s risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the DCP, unless the damage was caused directly by our negligence.

You shall be responsible to us for any damage to the DCP or loss suffered by us caused by your use of the DCP.

Domestic EV chargers, using a domestic power source via a 3-pin wall socket are prohibited, because they present a fire hazard and invalidate our insurance. Any person who uses one on the property is solely liable for any damage or loss suffered by us as a result.

Pets

A maximum of 1 (Y Llofft) or 2 (Rhibyn, Hawen) pets is allowed at a charge of £3 per day each. The number of pets is specified on the booking confirmation and you agree to the following:
a) Pets must not, at any time, be left alone at or in the property.
b) Only the number and type of pets agreed to on the booking confirmation will be allowed.
c) Pets must not, under any circumstances, be allowed on any soft furnishings or beds.
d) Pets must have their own beds or equivalent to protect floor coverings at all times.
e) Pets must not cause any annoyance, in any way, to occupants of adjoining properties or the general public.
f) You must never allow pets to defaecate in areas where children may play. Failure to clean up after pets will be heavily surcharged.

Payment

A non-refundable deposit of 25% of the total cost of the holiday is payable within 7 days of verbal or written confirmation of the booking. The booking will be held for 7 days only and if payment of the deposit is not received within this period, the booking will be deemed to have lapsed. The balance is due 42 days before the commencement of the holiday. Non-payment of the balance on or before the due date shall be construed as a cancellation of the contract by you.

Upon payment of the deposit and subject to our acceptance of the booking, you become liable for the balance of the rent for the full period of the let. Verbally confirmed bookings are deemed to be fully liable as above and will be confirmed in writing by us. To avoid misunderstanding it should be stated that a reservation constitutes a legally binding contract.

A bond of £100 must be paid to us before the commencement of the holiday. Any breakages, damage or other costs incurred by us will be deducted from this bond at the end of the holiday period. If any monies remain after such notified deductions, they shall be returned by us to the person making the booking, within two weeks of the end of the holiday.

There is no extra charge for VAT on the rental price. Where it is payable on the rental price this is included in the quoted rent.

Cancellation

If you wish to cancel your booking you should advise us as soon as reasonably practicable by telephone and follow this with confirmation in writing. The day of receipt of the written confirmation is the day that is deemed as the date of cancellation.
We may (but without any obligation to you) use our best efforts to obtain a replacement letting. If a replacement letting is obtained for your booked full stay we will refund to you any monies paid above the deposit, less any handling charge.
If we are unable to obtain a replacement letting, we are entitled to retain all payments already paid and to recover the balance of the hiring charge. You are advised to obtain travel insurance to cover any unforeseen circumstances.

We do not expect to have to make any changes to your booking, but sometimes problems occur and bookings have to be changed or cancelled, or errors corrected. We reserve the right to do so. If this does happen it is our duty to contact the Party Leader (by telephone where possible for major changes and by post or email for minor changes) as soon as is reasonably practicable. We will inform you of the situation and refund payments already made where we must cancel as a result of our actions or those of our employees or representatives.
If the property becomes unavailable on the date booked in the absence of fault by us, then no rent will be refunded. We have no liability or requirement to pay compensation for any damage or loss as a result. We therefore recommend you take out adequate insurance.

Complaints

As the property is in the countryside, regular country smells and noises will not be classed as cause for complaint. If you do have a cause for complaint regarding the property or our actions or those of our representatives, please inform us as soon as you are able. This should enable the problems to be resolved straight away. If the problem is not resolved or you remain unhappy with our response you must rely on any statutory rights you have. Any formal complaint must be in writing and received by us within 7 days of the end of your rental period.

Personal injury.
We will not be liable for:
a) Personal injury (other than resulting from our respective negligence) to you.
b) Loss or damage to your property (including pets).

Limit of liability.
We shall in no way be liable for loss, damage or injury caused by strike, industrial dispute, weather, war or other hostility, fire, flood, riot, civil commotion or pandemic, nor for any defects or interruptions to supply of electricity, water or other services. In no event shall our liability to you, howsoever arising, exceed the price paid for your holiday.

Basis of occupation.
The property is used as holiday accommodation and is therefore exempt from security of tenure under the Rent Act. At the end of your booking period, you must undertake to leave the property in good order and vacate the premises at the agreed time.

Arrival & Departure.

WEEK-LONG BOOKINGS are normally from Friday to Friday. Unless arranged otherwise, please arrive after 4.00 pm and depart no later than 10:00 am.

SHORT BREAKS are normally either from Friday to Monday or from Monday to Friday. Similarly, please arrive after 4.00 pm and depart no later than 10:00 am.

Any other booking periods are as agreed between us, in which case arrival and departure times may vary; just inform us of your requirements in advance and we will do our best to accommodate them.